Christopher Phan
Austin, TX 78754 |
chris [at] phan [dot] cx
Competitive Intelligence ◆ Solutions Engineering ◆ Systems Management ◆ Customer Success
Summary of Qualifications
- Extensive real-world customer experiences in enterprise architecture and global infrastructures.
- Creative problem solver with know how to get things done and ability to lead others to success.
- Excellent interpersonal skills with the ability to develop easy rapport with others while building trust.
- Success driven, passionate, and committed to excellence, high standards, and customer satisfaction.
Work Experience
Director of Competitive Intelligence | Tanium | Kirkland, WA
September 2020 — September 2021- Maintained a current view of the market dynamics and competitive landscape to ensure the Product Marketing team stays ahead in this ever-changing world.
- Established and leveraged an internal and external network of subject matter experts to develop competitive positioning against a diverse set of competitors.
- Led a small team that helped turn strategies and evidence of our superiority to competitors into materials that would be helpful for the customer facing teams selling our products.
- By understanding the key market events, my team was able to craft responses that would resonate with internal/external customers.
Technical Account Manager | Tanium | Emeryville, CA
February 2018 — September 2020- Presented and articulated Tanium product features and benefits to prospects, while identifying other opportunities within Tanium.
- Recreate, track, and verify software defects in the field or under lab conditions reported by customers.
- Held multiple SME roles which allowed not only an insight into what can be improved across products but also how best practices vary according to industry.
- Created interim solutions around technologies until productization resulting in 100% renewal rate with personal accounts.
Solutions Consultant | Code 42 Software, Inc. | Minneapolis, MN
March 2015 — February 2018- Successfully assisted multi-million dollar deals by providing solution architecture and recommendations, creating demos and complex proof of concepts to prospects, driving Code42 product selection to continuously increase CrashPlan revenue.
- Liaised between Code42 Product Management, Information Experience, Sales, Development, and strategic partners to continuously influence product design and messaging.
Tier 2 Customer Champion | Code 42 Software, Inc. | Minneapolis, MN
July 2013 — March 2015- Successfully de-escalate frustrated clients effectively increasing comfort, trust and program visibility.
- Cultivated relationships and liaised across all department levels, earning recognition as the "go-to" SME.
Technical Lead | IBM | Minneapolis, MN
May 2012 — July 2013- Successfully grew premium service from 10 pilot users to 3K+ franchised financial advisors.
- Designed and implemented campus-wide Windows 7 migration tool streamlining performance and reducing cost.
Deskside Representative | IBM | Minneapolis, MN
September 2010 — May 2012- Provided on-site and remote hardware and software support and implemented leading edge end-user systems.
- Provided basic planning and design of key enterprise systems, monitored performance and performed maintenance.
Web Developer / Tech Support | University of Minnesota | Minneapolis, MN
May 2008 — September 2010- Developed new business portals around MVC approach.
- Performed code reviews, software upgrades and implementations, and database admin tasks.