Christopher Phan
Austin, TX 78754 |
chris [at] phan [dot] cx
Technologist ◆ Quality Advocate ◆ Systems Engineer ◆ Developer Advocate
Summary of Qualifications
- Extensive real-world customer experiences in enterprise architecture and global infrastructures.
- Creative problem solver with know how to get things done and ability to lead others to success.
- Excellent interpersonal skills with the ability to develop easy rapport with others while building trust.
- Success driven, passionate, and committed to excellence, high standards, and customer satisfaction.
Work Experience
Director of Competitive Intelligence | Tanium | Kirkland, WA
September 2020 — September 2021- Generated criteria used by WideNarrow platform to automatically extract news from different sources (RSS, XPath) and transform them into feeds, making it easy for CI team to consume and publish.
- Leveraged Microsoft O365 to create a personalized CRM with SMEs and established automatic cadence (Kanban) in order build positioning against competitors.
- Scripted (NPM) Google Slide API to automatically generate PPT presentations with updated materials at internal team's request.
- Built a (Power Automate) bot to distribute intelligence over Slack, Microsoft Sharepoint and Teams.
Technical Account Manager | Tanium | Emeryville, CA
February 2018 — September 2020- Pioneered adoption of black box appliances (physical/virtual), cgroups, Mac OS notarization, SAML, BitLocker, integrity monitoring, REST token lifecycle with customers, and created documentation on implementation.
- Advocated for customers and interfaced them with user experience designers and other developers to ensure thoughtful and coherent user experiences.
- Submitted PR after testing platform in various browsers (TestCafe), devices, and OS (Packer) to ensure cross-compatibility and accessibility.
- Proposed and implemented scalable code (Python) to solve issues identified with customers and their applications.
Solutions Consultant | Code 42 Software, Inc. | Minneapolis, MN
March 2015 — February 2018- Delivered on SOWs around 5G, IPv6, SCCM, GPO, Munki, NSIS, Casper (JAMF), Meraki, KACE, Ivanti, VMware, AWS, Ansible, Terraform, Jenkins, Symantec.
- Wrote modern, performant, and robust code for a diverse array of client and internal projects.
Tier 2 Customer Champion | Code 42 Software, Inc. | Minneapolis, MN
July 2013 — March 2015- Monitored cloud and appliances using observability tools such as Zabbix.
- Deep log dives to RCA and posted patch file to JIRA.
Technical Lead | IBM | Minneapolis, MN
May 2012 — July 2013- Engineered and maintained major features of Evergreen's CRM using Lotus Notes 8, LotusScript, DB2, SQL, and CSS
- Designed and implemented campus-wide Windows 7 migration tool streamlining performance and reducing cost.
Deskside Representative | IBM | Minneapolis, MN
September 2010 — May 2012- Provided on-site and remote hardware and software support for Dell, Lenovo and ManageNow.
- Provided Install, Move, Add, Change accordingly to RFPs.
Web Developer / Tech Support | University of Minnesota | Minneapolis, MN
May 2008 — September 2010- Developed new business portals around JavaScript, HTML, CSS, PHP, jQuery, CodeIgniter, ASP.NET, SQL, etc.
- Developed and shipped interactive web application for dormitory walk-through.